Terms and Conditions
These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.vapehop.com/ (the “Website”).
We may change the terms that govern your use of our site. By using our site, you agree to follow our terms and conditions and any such changes. We may change, move or delete portions of, or may add to, our site from time to time.
You must be over 18 years of age and of the legal age in your jurisdiction to buy and or use any of our products.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Vapehop cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon the supply of goods.
Given the popularity and/or supply constraints of some of our products, Vapehop may have to limit the number of products available for purchase. Vapehop reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping, please contact our customer service team. However, once the order has been dispatched, the order cannot be cancelled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
5.Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages, and times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday please allow extra delivery time. During those special occasions, We will provide notices to reflect possible delays.
Since the actual delivery of your order can be impacted by many events beyond Vapehop's control. Vapehop cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Vapehop confirms your order but subsequently learns that it cannot be supplied to you. In the event, Vapehop will contact customers and offer to cancel the order and refund the purchase cost in full.
Customers are responsible for providing complete and accurate shipping addresses. Vapehop cannot make changes to your shipping address once a package has been shipped, and Vapehop is not liable for packages lost due to incomplete or inaccurate addresses.
6.Exchange and Returns
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 60 days for a refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, the credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer. If products are altered or modified in any way then the warranty and money back guarantee become void immediately.
You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Shipping back to Vapehop is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
While we try in good faith to be as accurate as possible, we do not warrant that product description or other content is accurate, complete, reliable, or error-free.
The colours of our products that appear on the site you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
From time to time there may be information on Vapehop.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your purchase from Vapehop, you may return it with your invoice by mail. Please see our Return Policy for details.
Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
9.Communication With You
You agree that Vapehop may send electronic mail to you for the purpose of advising you of changes or additions to this site, about any of Vapehop' products or services, or for such other purposes that Vapehop deems appropriate.
Any contests or promotions described or posted on this site shall be governed by the rules regulating such event.
This site and all contents inside it are provided on an 'as is' basis without warranties of any kind, either expressed or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose.
You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Vapehop shall not be liable for any damages of any kind related to your use of this site.
12.Conditions Of Use
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Vapehop and are protected by international copyright laws.
License and Site Access
Vapehop grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Vapehop.